Refund & Return Policy

Last Updated: August 2026

At Arvenzio Style (commercially operated by FF COMMERCE LTD), we want you to be completely satisfied with your purchase. Below you will find our complete policy regarding returns, refunds, defective items, and cancellation procedures tailored for our customers in Canada.

1. Return Window & Eligibility

We offer a 30-day return policy. You have 30 calendar days from the date your package is delivered to request a return.

To be eligible for a voluntary return, your item must meet the following criteria:

• The garment must be unworn, unwashed, and unaltered.
• Items must have all original tags attached and remain in their original packaging.
• Proof of purchase (order number or email confirmation) is required.
• We do not charge any restocking fees ($0.00 CAD).

2. How to Initiate a Return

1. Submit Request: Email our support team at info@arvenziostyle.com with your order number, the item(s) you wish to return, and the reason for the return.
2. Receive Authorization & Instructions: Upon approval, our customer service team will issue a Return Merchandise Authorization (RMA) code along with the exact facility address for package return.
3. Pack & Ship: Securely package the item in its original condition, include your RMA information inside the parcel, and ship it using a trackable shipping carrier.

*Return Shipping Costs: For voluntary commercial returns (e.g., change of mind or sizing selection), customers are responsible for covering return shipping costs. We recommend using a tracked shipping service as we cannot issue refunds for parcels lost in transit without proof of delivery.

3. Damaged, Defective, or Incorrect Shipments

Please inspect your order upon receipt. If your order arrives damaged, defective, or if you receive the wrong item, contact us immediately within 30 days of delivery at info@arvenziostyle.com. Please include your order number and clear photo or video proof of the damage or mistake. Upon verification, Arvenzio Style will provide a prepaid return label (or free replacement) and process a full refund or exchange at no additional cost to you.

4. Refunds & Processing Timelines

Once your return is received and inspected at our designated facility, we will send you an email notifying you of the approval or rejection of your refund.

If approved, your refund will be processed automatically to your original method of payment within 5 to 7 business days. Original shipping fees (if applicable for non-standard express delivery) are non-refundable.

5. Order Cancellations & Exchanges

Order Cancellations: You may request an order cancellation free of charge prior to our daily cut-off time of 8:00 PM Eastern Time (ET) on the day the order is placed, provided fulfillment has not commenced. Once an order enters warehouse processing or dispatch, it cannot be canceled and must be returned following delivery.

Exchanges: The fastest way to ensure you get the garment size or color you want is to return the original item following the steps above and make a separate purchase for the new item once your return is approved.

6. Statutory Legal Rights Notice

Nothing in this Refund & Return Policy excludes, limits, or restricts any mandatory consumer protection rights or statutory warranties available to you under Canadian federal or provincial legislation (including the Quebec Consumer Protection Act).