FAQ

Frequently Asked Questions (FAQ)

Last Updated: August 2026

Welcome to the Arvenzio Style (commercially operated by FF COMMERCE LTD) Help Center. Below you will find answers to common questions regarding shipping across Canada, order tracking, returns, and customer policies. If you need further assistance, please contact our support team at info@arvenziostyle.com.

1. Shipping & Delivery

Where do you deliver?

We process and ship orders to customers located across Canada.

How much does shipping cost?

We offer Free Standard Shipping ($0.00 CAD) on all Canadian orders with no minimum spend required.

What are your order processing and delivery timeframes?

  • Daily Order Cut-off Time: 8:00 PM Eastern Time (ET)
  • Order Handling Time: 1–3 business days (Monday–Friday)
  • Transit Time: 5–8 business days (Monday–Friday)
  • Total Estimated Delivery Window: 6–11 business days

How do I track my order?

As soon as your parcel is packed and dispatched, you will receive an automated shipping confirmation email containing a carrier tracking number and portal link to monitor delivery progress in real time.

2. Returns & Refunds

What is your return policy?

We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in original packaging with tags attached. We charge zero restocking fees ($0.00 CAD).

How do I initiate a return?

To initiate a return, email us at info@arvenziostyle.com with your order number and reason for return. Once approved, our team will provide a Return Merchandise Authorization (RMA) code and specific return facility details.

*Important Note: Our Canadian administrative office in Cornwall, ON and our UK registered office in London are administrative headquarters and NOT public return facilities. Unsolicited packages sent to corporate offices cannot be accepted.

What if my item arrives damaged, defective, or incorrect?

If your order arrives damaged, defective, or incorrect, please email info@arvenziostyle.com within 30 days of delivery with your order number and clear photo proof. We will provide a prepaid return label (or free replacement) and process a full refund or exchange.

When will I receive my refund?

Once inspected and approved at our designated facility, your refund will be automatically credited back to your original payment method within 5 to 7 business days.

3. Orders & Modifications

Can I cancel or modify my order?

Order cancellation or address modification requests must be submitted prior to our daily cut-off time of 8:00 PM Eastern Time (ET) on the day the order is placed. Once an order enters warehouse processing or dispatch, it cannot be canceled prior to delivery.

In what currency are payments processed?

All store prices and checkout transactions are displayed and processed in Canadian Dollars (CAD $).

Arvenzio Style | Support & Corporate Details

Email Support: info@arvenziostyle.com | Website: www.arvenziostyle.com

Support Hours: Monday – Friday: 9:00 AM – 5:00 PM (ET) | Saturday & Sunday: Closed


Parent Operating Entity

FF COMMERCE LTD
71–75 Shelton Street, Covent Garden
London, WC2H 9JQ, United Kingdom
Companies House Registration Number: 17398899

Canadian Administrative Address

327 2nd Street E
Cornwall, ON K6H 1Y8, Canada
(Administrative Office — Not a Public Return Facility)

© 2026 Arvenzio Style | Commercially Operated by FF COMMERCE LTD | All Rights Reserved